◆ Corrections & updates
Corrections & updates
Nobody who reviews casino sites gets every detail right every time. Bonus terms change overnight, payment limits shift and support quality can slip. What matters is how a mistake is handled once it is found. This page explains what we treat as a correction, how you can report one and what our editors do next. That way readers in Australia can judge our reviews of the 9 brands we compare on our record, not on our word.
What counts as a correction
A correction is any change that fixes something a reader could rely on: a wrong wagering requirement, an outdated withdrawal limit, an incorrect licence detail, a missing fee or a game that is no longer offered. These are logged and dated on the review. A cosmetic edit, such as fixing a typo, tidying a sentence or replacing a screenshot without changing the meaning, is made but not logged as a correction.
- A review listed a wagering requirement on the welcome bonus that differed from the operator's current terms.
- A minimum withdrawal amount or processing time was stated incorrectly after the casino changed its cashier rules.
- A licence number or licensing authority was quoted wrongly, or the licence had lapsed without the review being updated.
- A review said a payment method such as PayID or a specific e-wallet was available when it had been removed for Australian players.
How to report an error
- The page address and the brand the issue relates to.
- The exact sentence or figure you believe is wrong, and what you think it should say.
- A source we can check, such as a link to the operator's terms, a screenshot with the date visible or a support chat transcript.
- Whether you are a player, an operator representative or an affiliate, so we can weigh any interest fairly.
editor@lillytales.com · Contact us
What happens next
- An editor acknowledges your message sent to editor@lillytales.com and logs the issue.
- The relevant reviewer rechecks the claim directly at the casino, using a test account where needed, rather than relying only on the report.
- If the error is confirmed, the review is corrected and a dated note explaining what changed is added to the page.
- Megan Thornton or one of our editors, James O'Connell, Chloe Nguyen or Liam Fitzgerald, signs off the change. We then reply to tell you the outcome, including when we decide no change is needed.
How reviews get updated
Every review shows a last updated date, and that date only moves when the content has actually been rechecked. Beyond reader reports, we revisit each of the 9 brands on a regular cycle and whenever an operator announces changes to bonuses, payments or terms. If a correction affects a rating or ranking position, we say so in the note rather than adjusting the score silently.
Frequently Asked Questions
Will you change a review because a casino asks you to?+
Only if the casino shows us that a fact is wrong and we can verify it ourselves. Operators, including partners, can point out errors through editor@lillytales.com like anyone else. They cannot buy a correction, remove criticism or change a rating. Opinions about service quality stay in the review unless our own retesting gives us reason to revise them.
How long does it take to fix an error?+
Simple factual fixes, such as an outdated deposit limit, are usually made soon after we confirm them. Claims that need retesting, for example a slow withdrawal, take longer because we prefer to check with a real transaction rather than guess. We reply to the person who reported the issue once the outcome is decided, whether or not the page changes.
Can I see what was corrected on a review?+
Yes. Every confirmed correction is noted at the bottom of the review with the date and a short description of what was wrong and what it now says. Cosmetic edits like typo fixes are not listed, because they do not change anything a player would rely on when choosing where to play pokies.